These Terms and Conditions govern the provision of rubbish clearance and waste collection services by Rubbish Clearance Dulwich to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business, or organisation requesting rubbish clearance or waste collection services.
Company, we, us, or our means Rubbish Clearance Dulwich, the provider of rubbish clearance and waste collection services.
Services means any rubbish clearance, waste collection, waste removal, loading, transportation, and related services provided by the Company.
Waste means any items, materials, or substances to be removed, including household, office, garden, and bulky waste, as agreed at the time of booking.
Booking means a confirmed request for Services, whether made by telephone, email, online form, or in writing, and accepted by the Company.
The Company provides rubbish clearance, waste removal, and waste collection services to residential and commercial premises. Services may include the loading, removal, and transportation of unwanted items and general waste, subject to applicable waste regulations.
We do not handle certain types of hazardous or specialist waste unless expressly agreed in writing in advance. Prohibited waste may include, but is not limited to, asbestos, clinical waste, chemicals, solvents, gas cylinders, oil, paint in liquid form, and certain electrical or electronic equipment.
The exact nature and scope of the Services will be agreed with the Customer when making a Booking. The Customer is responsible for accurately describing the type, quantity, and condition of the waste to be collected. The Company reserves the right to adjust pricing or refuse collection if the waste materially differs from the description provided.
Bookings can be made by telephone, email, or via any online booking facility provided by the Company. All Bookings are subject to availability and acceptance by the Company.
When making a Booking, the Customer must provide accurate information, including:
Full name, contact telephone number, and address where the waste is located.
Details of access to the property, including any parking or loading restrictions.
A description of the waste and an approximate volume or number of items.
Preferred date and time window for collection.
The Company may provide an initial estimate based on the information supplied. This estimate is not binding and may be adjusted following an on-site assessment by our operatives.
A Booking is only confirmed when the Company has accepted the request and provided confirmation to the Customer. The Company reserves the right to decline any Booking at its sole discretion.
Prices for our Services are generally based on the volume, type, and weight of the waste, as well as the time and labour required for loading and removal. Minimum charges may apply.
Any estimate given before our arrival is based on the Customer’s description of the waste. Upon arrival, our team will assess the waste and confirm the final price before commencing work. If the Customer does not agree to the revised price, we will not be obliged to provide the Services and no charge will be made, unless a call-out charge has been agreed in advance.
Additional charges may apply where:
Access is restricted or significantly more difficult than described.
The waste includes items that are heavier, bulkier, or of a different type than described.
Special disposal charges are incurred, such as for mattresses, fridges, or other items that attract surcharges.
Waiting time is incurred beyond a reasonable period due to Customer delay.
All prices quoted are exclusive of any applicable taxes unless stated otherwise. Where applicable, VAT will be added at the prevailing rate.
Payment is due in full upon completion of the Services, unless alternative payment terms have been agreed in writing in advance.
We may accept payment by cash, bank transfer, debit card, or credit card. The Customer is responsible for ensuring that payment details provided are correct and that funds are available.
Where Services are provided to a business or organisation on account terms, invoices must be paid within the period specified on the invoice. If no period is specified, payment must be made within 14 days of the invoice date.
If the Customer fails to make payment by the due date, the Company reserves the right to:
Charge interest on the overdue amount at the statutory rate permitted under applicable law until payment is received in full.
Recover from the Customer all reasonable costs and expenses incurred in the collection of overdue sums, including legal costs and debt recovery fees.
Withhold or suspend further Services until all outstanding amounts have been paid.
The Customer may cancel or amend a Booking by giving the Company reasonable notice before the scheduled collection time.
If the Customer cancels more than 24 hours before the agreed collection time, no cancellation fee will normally apply.
If the Customer cancels within 24 hours of the agreed collection time, the Company reserves the right to charge a cancellation fee, which may be up to a reasonable proportion of the estimated service charge, to cover administrative and scheduling costs.
If the Customer is not present at the property at the agreed time, or fails to provide access, the Company may treat the Booking as cancelled and a call-out or missed appointment charge may apply.
Any amendments to the Booking, including changes to the volume or type of waste or to the collection address, must be agreed with the Company in advance and may result in a revised estimate.
The Customer must ensure that:
Reasonable access is provided to the property and waste at the agreed time.
Any necessary permissions for parking, loading, or access to shared or managed property areas have been obtained.
The waste to be collected is clearly identified and separated, where necessary, from items not intended for removal.
No hazardous, dangerous, or prohibited waste is presented for collection unless previously agreed in writing.
Pets, children, and other occupants are kept safely away from working areas while the Services are being carried out.
The Customer is responsible for any parking charges or fines incurred where suitable legal parking is not available at or near the property, unless otherwise agreed. If our operatives are unable to park safely and legally, the Company may be unable to carry out the Services and a charge may be applied.
The Company will use reasonable efforts to carry out the Services at the agreed time and date. However, all times given for arrival or completion are estimates only and are not guaranteed. Factors such as traffic, weather, access issues, and previous jobs may affect timing.
The Company reserves the right to refuse or suspend Services where:
Access to the property is unsafe or significantly obstructed.
The waste contains prohibited or hazardous materials not previously disclosed.
Carrying out the Services would pose a risk to health and safety.
The Customer behaves in a threatening, abusive, or inappropriate manner towards our staff.
In such circumstances, the Customer may be liable for any wasted journey or call-out charges reasonably incurred by the Company.
The Company will handle, transport, and dispose of waste in accordance with applicable waste management and environmental regulations in the United Kingdom. We aim to divert as much waste as reasonably practicable from landfill through reuse and recycling.
Once collected and loaded onto our vehicle, ownership of the waste transfers to the Company, except where prohibited by law or where otherwise agreed in writing. The Company will then be responsible for the lawful transport, recycling, recovery, or disposal of the waste.
The Customer confirms that they have the right to authorise the removal of the waste and that the waste does not include any items belonging to third parties without their consent.
Where required, the Company will produce or retain appropriate records and documentation relating to the transfer and disposal of waste, in line with regulatory requirements. Copies of such documentation may be provided to the Customer on request where applicable.
The Company will exercise reasonable care and skill in the provision of the Services. We hold appropriate insurance for our activities and vehicles.
The Company will not be liable for:
Any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity.
Any loss or damage arising from inaccurate, incomplete, or misleading information provided by the Customer.
Any pre-existing damage to property, fixtures, fittings, or surfaces that may be affected during the normal performance of the Services.
Minor scuffs, marks, or cosmetic damage that may occur where large or heavy items need to be moved through tight or restricted spaces and where the Customer has requested removal despite advice of potential risk.
Where the Company is found liable for loss or damage to property, our total liability to the Customer, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the Customer for the Services giving rise to the claim, except in cases where limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information.
We will investigate complaints in a fair and timely manner and may request additional information or evidence. Where appropriate, we may offer to revisit the property, rectify any issues within our control, or provide a partial refund or other remedy at our discretion.
Raising a complaint does not entitle the Customer to withhold payment for Services properly rendered, except where agreed in writing by the Company.
The Company will not be liable for any delay in performing, or failure to perform, any of our obligations under these Terms and Conditions where such delay or failure results from events beyond our reasonable control. These may include, but are not limited to, extreme weather, accidents, road closures, strikes, fuel shortages, or the actions of third parties.
Where an event beyond our control occurs, we will use reasonable efforts to minimise disruption and may offer to reschedule the Services to a mutually convenient time.
The Company will collect and process personal information about the Customer for the purposes of managing Bookings, delivering Services, processing payments, and handling queries or complaints.
We will only use personal information in accordance with applicable data protection laws in the United Kingdom. We will take reasonable steps to keep personal data secure and will not share it with third parties except where required to provide the Services, recover debts, comply with legal obligations, or with the Customer’s consent.
The Company may amend these Terms and Conditions from time to time to reflect changes in law, regulations, or our business practices. Updated versions will apply to new Bookings from the date of publication or notification. Changes will not retrospectively affect Bookings already accepted, unless required by law.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, subject to any rights the Customer may have as a consumer to bring proceedings in another jurisdiction as provided by law.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any waiver must be given in writing.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
Read the service terms and conditions for Rubbish Clearance Dulwich, covering bookings, payments, cancellations, liability, waste regulations and governing law in the UK.
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