This Privacy Policy explains how Rubbish Clearance Dulwich collects, uses, stores and shares personal data when providing rubbish removal and related services. It applies to all Rubbish Clearance Dulwich customers and prospective customers in the Dulwich area, including individuals, households, landlords, letting agents and business clients who contact us or use our services.
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner in line with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws.
Rubbish Clearance Dulwich is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when we provide our rubbish clearance, waste removal and related services.
This Privacy Policy covers personal data collected through phone calls, emails, text messages, messaging services, in-person bookings, and any other direct communication with us, as well as data collected when we provide services at your property or business premises in the Dulwich area.
We only collect personal data that is necessary for us to provide our services, manage our business, and comply with our legal obligations. The types of personal data we may collect include the following categories.
Contact and identity details: name, address, property access details where relevant, email address, telephone numbers and any other contact information you provide.
Service information: details of the services you request or receive, such as type of rubbish clearance, location of collection, preferred dates and times, instructions you give us, and any related communications.
Account and billing information: records of quotes, invoices, payment amounts, payment status and billing contact details. We do not store full payment card numbers or security codes; these are handled by our payment service providers where card payments are taken.
Communication records: emails, call notes, text messages, and other correspondence relating to enquiries, bookings, complaints, feedback and service updates.
Operational data: photographs of waste or property where necessary to provide a quote or record completed work, and notes taken by our staff during visits that relate to the service.
Technical information: where relevant, limited technical data such as your phone number, device type or service identifiers used solely to respond to your enquiry or manage your booking.
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, the lawful basis will be one or more of the following.
Contract: we process your personal data to enter into and perform a contract with you, including to provide quotes, confirm bookings, carry out rubbish clearance, contact you about access or timing, and issue invoices and receipts.
Legal obligation: we may process data to meet our legal duties, such as waste disposal regulations, tax and accounting requirements, and record-keeping obligations.
Legitimate interests: we use your data to manage and improve our services, handle enquiries, respond to complaints, recover unpaid charges, maintain business records, and monitor the quality and safety of our work. When we rely on legitimate interests, we consider and balance any impact on your rights and freedoms.
Consent: where required by law, we may rely on your consent, for example for certain kinds of marketing communication. You may withdraw consent at any time by contacting us using the details provided in this Privacy Policy.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy and to comply with legal, accounting or reporting requirements. Retention periods may vary depending on the type of data.
Service and contract records, including your contact details, service information and invoices, are generally retained for up to seven years after the end of our relationship with you. This is to meet tax and accounting obligations and to respond to any queries or disputes.
Operational notes and photographs taken purely for quoting or job-planning purposes are retained for a shorter period where possible, typically no longer than two years unless they form part of our formal service or legal records.
Communication records, such as emails and call notes, are retained while necessary to manage your enquiries, bookings or complaints, and may then be archived for a limited period in line with our general retention rules.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.
We do not sell your personal data. We only share it where necessary and with appropriate safeguards. In particular, we may share your data with the following categories of recipients.
Service providers acting as data processors who support our operations, such as payment processing companies, accounting service providers, IT and communications providers, and document storage or customer management systems. These processors act on our instructions and are contractually required to protect your data.
Professional advisers such as accountants, legal advisers and insurers, where this is necessary to manage our business, obtain advice or handle claims and disputes.
Regulators, public authorities and law enforcement agencies where we are legally required to do so, or where sharing is necessary to protect our rights, property, safety, or the rights, property or safety of others.
In some cases, if you are a business customer or a managing agent, we may share limited service and billing information with your nominated contact or organisation, for example to confirm completed work or resolve an account query.
Where any transfer of data involves locations outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.
As a customer or prospective customer of Rubbish Clearance Dulwich in the Dulwich area, you have a number of rights regarding your personal data. Subject to certain conditions and exemptions, you may exercise the following rights.
Right of access: you can request confirmation of whether we hold personal data about you and obtain a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: in some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose it was collected or where you withdraw consent.
Right to restrict processing: you can ask us to restrict our use of your data in certain situations, for example while we verify its accuracy or assess an objection you have raised.
Right to object: you can object to processing based on our legitimate interests, including certain types of direct marketing. We will stop processing unless we have compelling legitimate grounds or we need to continue for legal reasons.
Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may request a copy of the data you provided to us in a commonly used format and, where feasible, have it transmitted to another controller.
Right to withdraw consent: where we rely on your consent to process your data, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing before it was withdrawn.
If you wish to exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to ask you for proof of identity to protect your data.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include limiting access to personal data to staff and service providers who need it to perform their duties, using secure systems for storage where possible, and training staff on their data protection responsibilities.
If you have any questions about this Privacy Policy or how Rubbish Clearance Dulwich handles your personal data, or if you wish to exercise your data protection rights, you can contact us using our usual customer contact details.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we have handled your personal data. We would, however, welcome the opportunity to address your concerns directly before you approach a supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The current version will apply to all Rubbish Clearance Dulwich customers in the Dulwich area.
Read how Rubbish Clearance Dulwich collects, uses, stores and protects your personal data in compliance with GDPR, including your rights and contact details.
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